Return and Refund Policy

At MicaMelt™, your peace of mind and nightly rest are our highest priorities. We design our Soft-Blend bedding, ice-cooling sleep mats, and ergonomic alignment pillows to provide exceptional comfort. If a product does not meet your expectations or arrives damaged during transit, our support team is dedicated to providing a clear, simple, and hassle-free return and refund experience.

1. 30-Day Evaluation Window & Return Criteria

We offer a 30-day satisfaction window, giving you 30 calendar days from the date your package is marked as delivered by the shipping carrier to submit a return request.

To qualify for a standard return and full product refund:

Unwashed & Unused Condition: Bedding, sheets, and pillow covers must remain completely unwashed, unused, and free of stains, pet hair, or odors.
Original Packaging & Tags: Items must be returned inside their original retail packaging with all protective sleeves, product tags, and inserts intact.
Proof of Purchase: An official order number or purchase receipt from the MicaMelt™ storefront is required for processing.

2. How to Request a Return Authorization

To ensure your returned items are processed accurately, all packages must receive official authorization from our support team before being sent back to our warehouse facility.

Submit Your Request: Contact customer care at service@prismglowshun.com with your Order ID and the reason for your return.
Receive Authorization & Label: Once your request is verified, we will issue a Return Merchandise Authorization (RMA) along with detailed return shipping instructions.
Dispatch Package: Securely package your item and affix the provided return label before handing it to the carrier.

⚠️ Important Notice: Unsolicited shipments sent back to our warehouse without prior written approval or an active RMA tracking number cannot be accepted or refunded.

3. Transit Damages, Defects, & Shipping Discrepancies

Please inspect your bedding sets, mattresses, and sleep accessories immediately upon arrival.

If your item arrives defective out of the box, damaged during transport, or differs from what you ordered, please contact us at service@prismglowshun.com within 72 hours of delivery. Please include clear photographs or video demonstrating the defect alongside your shipping label so our team can arrange a complimentary replacement without delay.

4. Non-Returnable Items & Sanitation Exclusions

To maintain strict health, safety, and hygiene standards across all personal-use sleep textiles and bedding goods, certain categories are excluded from standard returns:

Bedding, pillowcases, or sheets that have been washed, used, or slept on
Opened or unsealed personal-care hygiene accessories and mattress protectors exposed to personal use
Custom-tailored or personalized home textiles
Final sale / clearance merchandise and gift cards
Original express shipping fees incurred at checkout

If you are uncertain whether your item is eligible for return, please reach out to our customer care team before initiating your request.

5. Product Exchanges

The most efficient way to exchange an item for a different size, color, or model is to:

Contact customer care to initiate an authorized return for your original, unwashed item.
Once your return package is approved and sent back, place a separate new order on our store for your preferred item.

6. European Union Right of Withdrawal (14-Day Cooling-Off Period)

For orders shipped to destinations within the European Union, you hold the legal right to cancel or return your order within 14 calendar days of physical receipt, for any reason and without justification.

Eligibility: Products must remain unused, unwashed, in original retail packaging, and accompanied by proof of purchase. This statutory right applies in addition to our standard store policy.

7. Inspection & Refund Timeline

Once your return shipment reaches our processing center, our quality assurance team will inspect the contents within 3 to 5 business days.

Approval Notification: You will receive an automated email confirmation notifying you whether your refund has been approved based on item condition.
Payment Credit: Approved refunds will be automatically credited to your original payment method within 10 business days.
Financial Institution Delays: Please note that your bank or credit card company may require an additional 3 to 5 business days to post the credit to your account statement.

If more than 15 business days have elapsed since your refund approval notification and you have not received your funds, please contact us at service@prismglowshun.com.