Shipping Policy

At MicaMelt™, we believe that creating a peaceful, restful bedroom sanctuary shouldn't end at product design — it extends to how your bedding, cooling sleep mats, and mattresses arrive at your home. This Shipping Policy details our fulfillment procedures, estimated transit windows, and delivery terms.

Our Direct Fulfillment Strategy

To deliver our high-performance Soft-Blend textiles, ice-cooling sleep mats, and ergonomic pillows directly to you at honest prices without traditional retail markups, we utilize a streamlined direct-to-consumer logistics framework. Many of our items are dispatched directly from specialized textile craft hubs and distribution centers.

This direct distribution model enables us to:

🛏️ Ensure Factory-Fresh Quality: Every piece of bedding undergoes strict inspection and hygienic protective packaging before dispatch.
💲 Eliminate Unnecessary Costs: Direct shipping bypasses expensive retail showrooms and middleman warehousing fees.
🌿 Support Sustainable Freight: Shipping directly from production centers minimizes redundant transit hops and reduces unnecessary carbon output.

We appreciate your choice to support a smarter, more intentional way to equip your bedroom.

1. Order Processing & Flat Rate Shipping

Standard Processing Window:

Please allow 2 to 4 business days for our fulfillment team to review your order, perform quality verification, securely pack your bedding essentials, and generate carrier tracking tags prior to shipment.

High-Volume & Holiday Periods:

During major sales events or peak holiday seasons, order preparation and handling may take up to 5 business days.

Flat Shipping Fee:

We offer a simple flat rate shipping fee of $5.99 on all orders, regardless of destination or package weight.

2. Estimated Delivery Windows

Because MicaMelt™ products are fulfilled through specialized global distribution hubs, transit times vary based on your delivery region:

Region / Destination	Estimated Transit Time
United States	10 – 15 Business Days
Canada / United Kingdom / Australia	11 – 16 Business Days
Rest of the World	15 – 20 Business Days

Please note: Transit timelines are carrier estimations and do not serve as legally guaranteed delivery dates.

3. Shipment Tracking & Status Updates

Once your package is scanned into the carrier network, an automated confirmation email containing your unique tracking number and status portal link will be sent to your email address.

Scan Activation Window: Please allow 1 to 3 business days after receiving your shipping confirmation for initial transit scans to populate online.
In-Transit Status: If status updates temporarily pause between international sorting hubs, your package is still securely en route.

4. International Customs, Import Fees & Taxes

All international orders are dispatched under DDU (Delivered Duty Unpaid) terms.

Import Responsibilities: Any local import tariffs, customs duties, or regional sales taxes imposed by your local government are the recipient's responsibility.
Customs Clearance: MicaMelt™ carries no responsibility for transit delays resulting from destination customs processing or inspections.

5. Order Revisions & Cancellation Window

Our automated processing center begins preparing orders shortly after checkout to ensure prompt delivery.

If you need to modify your delivery address or request an order cancellation, please contact us at service@prismglowshun.com within 12 hours of completing your purchase. Once an order enters the warehouse processing queue, adjustments or cancellations cannot be executed.

6. Damaged or Lost Packages

We stand fully behind the delivery and condition of every order we send out.

🛡️ Damaged Upon Arrival: If your shipment arrives damaged or defective, please capture clear photos of the damaged item and outer packaging, and email us within 72 hours of delivery. We will arrange a complimentary replacement immediately.
📦 Lost in Transit: If the freight carrier officially verifies that your package has been lost in transit, MicaMelt™ will reship a brand-new replacement at no additional charge.